The Managed Heart

How does Arlie Russell Hochschild’s concept of emotional labor challenge traditional views of work and productivity? How does it challenge modern views of these concepts?

In what ways does emotional labor contribute to or detract from workers’ personal identities, and how does this process vary across different professions? Provide evidence from the text and other sources.

Discuss the mental health implications of emotional labor as the book presents them. How does constant emotional regulation affect workers’ psychological well-being? Provide evidence from the text and other sources.